[{"data":1,"prerenderedAt":562},["ShallowReactive",2],{"page-service-terms-en-GB":3},{"__typename":4,"sys":5,"seo":7,"title":8,"type":9,"slug":10,"da_slug":11,"en_slug":10,"contentCollection":12},"Content",{"id":6},"1kE5YWnMv9WV4kA5CD02St",null,"Service terms","page","service-terms","servicebetingelser",{"items":13},[14],{"__typename":15,"sys":16,"text":18,"title":558,"headline":8,"teaser":7,"backgroundColor":559,"layout":560,"textAlignment":561},"BlockText",{"id":17},"5BdAlM8svioBrAmjuvqkWM",{"json":19},{"nodeType":20,"data":21,"content":22},"document",{},[23,32,40,47,54,61,68,75,82,89,96,103,110,117,124,131,138,145,152,159,166,173,180,187,194,201,208,215,222,229,236,243,250,257,264,271,278,285,292,299,306,313,320,327,334,341,348,355,362,369,376,383,390,397,404,411,418,425,432,439,446,453,460,467,474,481,488,495,502,509,516,523,530,537,544,551],{"nodeType":24,"data":25,"content":26},"heading-3",{},[27],{"nodeType":28,"value":29,"marks":30,"data":31},"text","1. Scope and precedence",[],{},{"nodeType":33,"data":34,"content":35},"paragraph",{},[36],{"nodeType":28,"value":37,"marks":38,"data":39},"1.1 These service terms apply to any agreement on services and related technical services from Mouritsen A\u002FS (“Mouritsen”) to the customer (the “Customer”), to the extent they are not expressly derogated from by another written agreement.",[],{},{"nodeType":33,"data":41,"content":42},{},[43],{"nodeType":28,"value":44,"marks":45,"data":46},"1.2 The terms also apply to emergency tasks ordered by telephone or e-mail without a prior written service agreement.",[],{},{"nodeType":33,"data":48,"content":49},{},[50],{"nodeType":28,"value":51,"marks":52,"data":53},"1.3 The terms supplement Mouritsen's terms of sale and delivery. In case of conflict, the following order of precedence applies: (1) a specific written agreement, service agreement or order confirmation, (2) these service terms and (3) Mouritsen's terms of sale and delivery. The terms of sale and delivery govern the sale of goods, whereas these terms govern service work.",[],{},{"nodeType":33,"data":55,"content":56},{},[57],{"nodeType":28,"value":58,"marks":59,"data":60},"1.4 The Customer's general terms of purchase do not apply, irrespective of when they may be presented.",[],{},{"nodeType":33,"data":62,"content":63},{},[64],{"nodeType":28,"value":65,"marks":66,"data":67},"1.5 Mouritsen may update the terms on an ongoing basis. The version in force at any time is available at www.mouritsen.com and applies to future agreements.",[],{},{"nodeType":24,"data":69,"content":70},{},[71],{"nodeType":28,"value":72,"marks":73,"data":74},"2. Scope of services and right of refusal",[],{},{"nodeType":33,"data":76,"content":77},{},[78],{"nodeType":28,"value":79,"marks":80,"data":81},"2.1 The services include, among other things, inspection, repair, technical troubleshooting, maintenance and replacement of components on surface treatment equipment and business-critical plant, such as filter systems, sandblasting equipment, paint lines, metallising and associated ancillary equipment.",[],{},{"nodeType":33,"data":83,"content":84},{},[85],{"nodeType":28,"value":86,"marks":87,"data":88},"2.2 Service may be performed at the Customer's premises, at Mouritsen's own facilities or – by separate agreement – at a manufacturer, supplier or third party.",[],{},{"nodeType":33,"data":90,"content":91},{},[92],{"nodeType":28,"value":93,"marks":94,"data":95},"2.3 Mouritsen may refuse or discontinue a task if the equipment is assessed to be unsafe or unjustifiably worn, if the task falls outside Mouritsen's technical competence, or if it presupposes that Mouritsen assumes responsibility for previously performed work or the Customer's own constructions without a separate written agreement.",[],{},{"nodeType":33,"data":97,"content":98},{},[99],{"nodeType":28,"value":100,"marks":101,"data":102},"2.4 If such circumstances are identified during performance, Mouritsen may make continued performance conditional upon the Customer accepting additional terms and\u002For a fee for technical assessment in writing.",[],{},{"nodeType":33,"data":104,"content":105},{},[106],{"nodeType":28,"value":107,"marks":108,"data":109},"2.5 Mouritsen does not act as manufacturer, designer or producer and assumes no responsibility for conformity assessment, CE marking or technical documentation under the Machinery Directive (2006\u002F42\u002FEC) or the Machinery Regulation (EU) 2023\u002F1230, unless otherwise expressly stated in a separate written agreement.",[],{},{"nodeType":33,"data":111,"content":112},{},[113],{"nodeType":28,"value":114,"marks":115,"data":116},"2.6 Modifications or rebuilds which may render a plant substantially modified within the meaning of those rules are carried out only if Mouritsen has assumed full responsibility for this in writing, including a new risk assessment and documentation. Without such an agreement, it is the Customer's responsibility to ensure the necessary conformity assessment and CE marking.",[],{},{"nodeType":33,"data":118,"content":119},{},[120],{"nodeType":28,"value":121,"marks":122,"data":123},"2.7 Mouritsen may require the Customer to carry out reasonable preventive measures to limit damage which may arise as a result of identified faults, wear or defects in the plant or adjoining installations. If this is not complied with, Mouritsen may postpone or refuse further work without liability for delay or costs in connection therewith.",[],{},{"nodeType":33,"data":125,"content":126},{},[127],{"nodeType":28,"value":128,"marks":129,"data":130},"2.8 Spare parts and consumables used in the service work are supplied by Mouritsen as a general rule, unless otherwise agreed in writing. If the Customer wishes to use its own parts or those of a third party, Mouritsen may refuse this if, in Mouritsen's assessment, the parts are not suitable or do not have the necessary quality. Mouritsen is not liable for parts not supplied by Mouritsen.",[],{},{"nodeType":24,"data":132,"content":133},{},[134],{"nodeType":28,"value":135,"marks":136,"data":137},"3. Orders, emergency service and acceptance",[],{},{"nodeType":33,"data":139,"content":140},{},[141],{"nodeType":28,"value":142,"marks":143,"data":144},"3.1 The Customer's order is binding on Mouritsen only when Mouritsen has commenced performance of the task or has confirmed it in writing.",[],{},{"nodeType":33,"data":146,"content":147},{},[148],{"nodeType":28,"value":149,"marks":150,"data":151},"3.2 Emergency and ad hoc call-outs are performed to the extent staffing is available and are conditional upon the Customer accepting applicable rates and any call-out terms.",[],{},{"nodeType":33,"data":153,"content":154},{},[155],{"nodeType":28,"value":156,"marks":157,"data":158},"3.3 If it emerges during performance that the scope of the task substantially exceeds what was agreed or presupposed, Mouritsen will as far as possible contact the Customer before the work is continued.",[],{},{"nodeType":33,"data":160,"content":161},{},[162],{"nodeType":28,"value":163,"marks":164,"data":165},"3.4 The Customer may set a maximum amount when ordering, after which Mouritsen will obtain the Customer's acceptance before the amount is exceeded. If no maximum amount has been agreed, Mouritsen may perform the work necessary to bring the equipment into operational and safe condition.",[],{},{"nodeType":33,"data":167,"content":168},{},[169],{"nodeType":28,"value":170,"marks":171,"data":172},"3.5 If acceptance cannot be obtained in due time due to circumstances at the Customer or the nature of the task, the continuation and the associated costs are deemed accepted.",[],{},{"nodeType":33,"data":174,"content":175},{},[176],{"nodeType":28,"value":177,"marks":178,"data":179},"3.6 Estimates and diagnoses are indicative and not binding.",[],{},{"nodeType":24,"data":181,"content":182},{},[183],{"nodeType":28,"value":184,"marks":185,"data":186},"4. Working hours, rates and cancellation",[],{},{"nodeType":33,"data":188,"content":189},{},[190],{"nodeType":28,"value":191,"marks":192,"data":193},"4.1 Planned services are performed within normal working hours, Monday to Thursday 08.00–16.00 and Friday 08.00–12.00, unless otherwise agreed.",[],{},{"nodeType":33,"data":195,"content":196},{},[197],{"nodeType":28,"value":198,"marks":199,"data":200},"4.2 Work beyond the agreed inspection and work outside normal working hours is invoiced according to time spent or at a fixed agreed price in accordance with Mouritsen's price list in force at any time.",[],{},{"nodeType":33,"data":202,"content":203},{},[204],{"nodeType":28,"value":205,"marks":206,"data":207},"4.3 Separate terms for call-outs outside normal working hours are stated in each individual case and must be accepted.",[],{},{"nodeType":33,"data":209,"content":210},{},[211],{"nodeType":28,"value":212,"marks":213,"data":214},"4.4 Unless travel is included in an agreed fixed price, travel time and mileage from Mouritsen's address are invoiced at applicable rates. Waiting time at the work site which is not attributable to Mouritsen is invoiced as a general rule at applicable hourly rates.",[],{},{"nodeType":33,"data":216,"content":217},{},[218],{"nodeType":28,"value":219,"marks":220,"data":221},"4.5 If the Customer cancels or postpones an agreed inspection later than 5 working days before the scheduled time, Mouritsen may invoice time spent and documented costs for planning and scheduling.",[],{},{"nodeType":33,"data":223,"content":224},{},[225],{"nodeType":28,"value":226,"marks":227,"data":228},"4.6 Call-outs within ± 1 month of a planned inspection interval may, where practically possible, be combined with the ordinary inspection.",[],{},{"nodeType":33,"data":230,"content":231},{},[232],{"nodeType":28,"value":233,"marks":234,"data":235},"4.7 For work offshore or at locations with restricted access, mobilisation, demobilisation, transport and waiting time due to weather, vessel or access conditions beyond Mouritsen's control are invoiced according to time spent and documented costs, unless otherwise agreed.",[],{},{"nodeType":24,"data":237,"content":238},{},[239],{"nodeType":28,"value":240,"marks":241,"data":242},"5. The Customer's obligations and risk at the work site",[],{},{"nodeType":33,"data":244,"content":245},{},[246],{"nodeType":28,"value":247,"marks":248,"data":249},"5.1 For work at the Customer's premises, the Customer must ensure free and unobstructed access to the plant and make the necessary resources available, including electricity, water, compressed air and ventilation where required.",[],{},{"nodeType":33,"data":251,"content":252},{},[253],{"nodeType":28,"value":254,"marks":255,"data":256},"5.2 If the work requires working platforms or other access safety measures, it is the Customer's responsibility to make these available in accordance with applicable working environment legislation.",[],{},{"nodeType":33,"data":258,"content":259},{},[260],{"nodeType":28,"value":261,"marks":262,"data":263},"5.3 The Customer must inform Mouritsen of risks at the site and ensure that relevant safety measures and statutory procedures are in place. For work offshore or at locations with special requirements, this also applies to the site's ATEX conditions, permit-to-work procedures, access courses and requirements for personal protective equipment, and any delay and costs resulting therefrom are borne by the Customer, unless otherwise agreed.",[],{},{"nodeType":33,"data":265,"content":266},{},[267],{"nodeType":28,"value":268,"marks":269,"data":270},"5.4 If Mouritsen assesses that conditions are not safe or lawful, Mouritsen may postpone or refuse the work without liability for delay or costs in connection therewith.",[],{},{"nodeType":33,"data":272,"content":273},{},[274],{"nodeType":28,"value":275,"marks":276,"data":277},"5.5 Spare parts and components brought along are deemed delivered when they are installed or handed over as part of the service.",[],{},{"nodeType":33,"data":279,"content":280},{},[281],{"nodeType":28,"value":282,"marks":283,"data":284},"5.6 If equipment is sent to Mouritsen, the risk passes to Mouritsen upon physical receipt against written acknowledgement and back to the Customer upon handover to a carrier on return. Transport to and from Mouritsen is at the Customer's expense and risk, and the Customer is responsible for correct packaging and insurance during transport, unless otherwise agreed in writing.",[],{},{"nodeType":33,"data":286,"content":287},{},[288],{"nodeType":28,"value":289,"marks":290,"data":291},"5.7 The Customer bears the risk for and must maintain customary insurance of its own plant and equipment on which Mouritsen's services are performed. Mouritsen is not liable for damage to such equipment beyond the liability set out in clause 7.",[],{},{"nodeType":33,"data":293,"content":294},{},[295],{"nodeType":28,"value":296,"marks":297,"data":298},"5.8 Handling and disposal of waste, spillage, chemicals and residues arising from or in connection with the service work – including from surface treatment, metallising and sandblasting – is the responsibility of the Customer in accordance with applicable environmental legislation, unless otherwise agreed in writing.",[],{},{"nodeType":24,"data":300,"content":301},{},[302],{"nodeType":28,"value":303,"marks":304,"data":305},"6. Inspection obligation, defects and claim",[],{},{"nodeType":33,"data":307,"content":308},{},[309],{"nodeType":28,"value":310,"marks":311,"data":312},"6.1 Mouritsen provides no separate warranty on service work or parts supplied. Liability for defects follows solely from these terms and the general rules of Danish law, and Mouritsen does not warrant any particular operating result or the continued functioning of the equipment.",[],{},{"nodeType":33,"data":314,"content":315},{},[316],{"nodeType":28,"value":317,"marks":318,"data":319},"6.2 Mouritsen is not liable for faults caused by ordinary wear or by the Customer's use, maintenance or modifications contrary to Mouritsen's instructions, or by other circumstances for which the Customer itself bears the risk.",[],{},{"nodeType":33,"data":321,"content":322},{},[323],{"nodeType":28,"value":324,"marks":325,"data":326},"6.3 Mouritsen is not liable for faults originating from equipment or parts not supplied by Mouritsen, or from work not performed by Mouritsen. If the plant was not originally supplied by Mouritsen, it may have faults from earlier use, construction or maintenance for which Mouritsen is not liable. If such faults are to be remedied, this is done by separate agreement and invoiced separately.",[],{},{"nodeType":33,"data":328,"content":329},{},[330],{"nodeType":28,"value":331,"marks":332,"data":333},"6.4 The Customer must examine the work performed immediately upon completion. Complaints regarding matters which ought to have been discovered thereby must be made in writing (for example by e-mail) without undue delay and no later than 5 working days after completion of the work. Other defects must be invoked in writing without undue delay after the defect is or ought to have been discovered. If the deadlines are not observed, the right to raise the claim is forfeited.",[],{},{"nodeType":33,"data":335,"content":336},{},[337],{"nodeType":28,"value":338,"marks":339,"data":340},"6.5 The Customer must without undue delay pass on complaints from its own customers or third parties concerning Mouritsen's services. If the Customer fails to do so, the Customer cannot subsequently raise corresponding claims and must indemnify Mouritsen against claims from the Customer's customers.",[],{},{"nodeType":33,"data":342,"content":343},{},[344],{"nodeType":28,"value":345,"marks":346,"data":347},"6.6 Upon a timely and justified complaint, Mouritsen will remedy the defect within a reasonable time and at its own option by repair, replacement or a proportionate reduction in price. Only if Mouritsen is unable to remedy within a reasonable time and after a reasonable number of attempts may the Customer have the defect remedied by a third party or claim a proportionate reduction. If the Customer has a third party remedy the defect without justification, the costs are not covered.",[],{},{"nodeType":24,"data":349,"content":350},{},[351],{"nodeType":28,"value":352,"marks":353,"data":354},"7. Limitation of liability",[],{},{"nodeType":33,"data":356,"content":357},{},[358],{"nodeType":28,"value":359,"marks":360,"data":361},"7.1 Mouritsen is liable only for faults in its own services where the Customer has used the work performed properly and in accordance with Mouritsen's instructions. The liability does not cover faults or consequential damage arising from integration or interaction with the Customer's other equipment, third-party components or the work of other suppliers, unless Mouritsen has assumed such liability in writing.",[],{},{"nodeType":33,"data":363,"content":364},{},[365],{"nodeType":28,"value":366,"marks":367,"data":368},"7.2 Mouritsen is under no circumstances liable for indirect losses, including loss of production, profit, time or data, or losses at the Customer's customers or other users, unless otherwise provided by mandatory law.",[],{},{"nodeType":33,"data":370,"content":371},{},[372],{"nodeType":28,"value":373,"marks":374,"data":375},"7.3 Mouritsen's total liability for a service task cannot exceed the remuneration for the task concerned and can under no circumstances exceed DKK 500,000. If Mouritsen's liability in the specific case is covered by Mouritsen's general and product liability insurance for a higher sum, the liability may, however, amount at most to the insurance cover actually paid out.",[],{},{"nodeType":33,"data":377,"content":378},{},[379],{"nodeType":28,"value":380,"marks":381,"data":382},"7.4 To the extent Mouritsen is held liable towards a third party, the Customer is obliged to indemnify Mouritsen to the extent such liability exceeds the limitations set out in these terms.",[],{},{"nodeType":24,"data":384,"content":385},{},[386],{"nodeType":28,"value":387,"marks":388,"data":389},"8. Product liability",[],{},{"nodeType":33,"data":391,"content":392},{},[393],{"nodeType":28,"value":394,"marks":395,"data":396},"8.1 In the internal relationship between Mouritsen and the Customer, Mouritsen disclaims any liability for business property damage that may be associated with Mouritsen's services. If Mouritsen is met with claims for compensation from the Customer's customers, their customers or other subsequent users, the Customer is obliged to indemnify Mouritsen for any such claims and cover Mouritsen's reasonable costs for defence against them. This provision does not limit liability arising from mandatory law, including the Danish Product Liability Act.",[],{},{"nodeType":24,"data":398,"content":399},{},[400],{"nodeType":28,"value":401,"marks":402,"data":403},"9. Guidance\u002Fadvisory",[],{},{"nodeType":33,"data":405,"content":406},{},[407],{"nodeType":28,"value":408,"marks":409,"data":410},"9.1 Mouritsen is a trading and service company. To the extent Mouritsen guides the Customer or proposes, designs or adapts solutions within Mouritsen's field of experience, this is done to the best of Mouritsen's knowledge at the time and on the basis of the information submitted by the Customer. The Customer is responsible for ensuring that the chosen solution is suitable for the Customer's purpose and conditions, unless otherwise agreed in writing.",[],{},{"nodeType":33,"data":412,"content":413},{},[414],{"nodeType":28,"value":415,"marks":416,"data":417},"9.2 The Customer must state any special requirements or specifications in connection with the guidance. Where the guidance concerns solutions which have not previously been tested, it is presupposed that a test or trial is carried out, unless Mouritsen has waived this in writing.",[],{},{"nodeType":33,"data":419,"content":420},{},[421],{"nodeType":28,"value":422,"marks":423,"data":424},"9.3 Mouritsen's liability for guidance cannot exceed the fee the Customer has paid for it, whether or not separate remuneration has been paid. Guidance is charged according to time spent in accordance with the applicable price list, unless otherwise agreed.",[],{},{"nodeType":24,"data":426,"content":427},{},[428],{"nodeType":28,"value":429,"marks":430,"data":431},"10. Payment, prices and ongoing agreements",[],{},{"nodeType":33,"data":433,"content":434},{},[435],{"nodeType":28,"value":436,"marks":437,"data":438},"10.1 Unless otherwise agreed in writing, payment must be made net cash no later than 7 days after the invoice date. In case of late payment, interest is charged in accordance with the applicable interest legislation. Mouritsen is obliged to perform service only when all amounts due to Mouritsen have been paid.",[],{},{"nodeType":33,"data":440,"content":441},{},[442],{"nodeType":28,"value":443,"marks":444,"data":445},"10.2 Mouritsen retains title to spare parts supplied and installed until full payment has been made, to the extent permitted by applicable law.",[],{},{"nodeType":33,"data":447,"content":448},{},[449],{"nodeType":28,"value":450,"marks":451,"data":452},"10.3 For ongoing service agreements, a mutual written notice period of 6 months applies unless otherwise agreed.",[],{},{"nodeType":33,"data":454,"content":455},{},[456],{"nodeType":28,"value":457,"marks":458,"data":459},"10.4 Prices and hourly rates are adjusted as a general rule once a year as at 1 January in accordance with the net price index of Statistics Denmark and may otherwise be changed in line with Mouritsen's applicable price list and cost developments, unless otherwise agreed.",[],{},{"nodeType":33,"data":461,"content":462},{},[463],{"nodeType":28,"value":464,"marks":465,"data":466},"10.5 Mouritsen may terminate the agreement without further notice in the event of material breach, including non-payment.",[],{},{"nodeType":33,"data":468,"content":469},{},[470],{"nodeType":28,"value":471,"marks":472,"data":473},"10.6 For ongoing service agreements, Mouritsen may furthermore terminate the agreement without notice if the Customer does not follow Mouritsen's reasonable recommendations regarding the plant, if the Customer or a third party instructed by the Customer intervenes in the plant without prior agreement, or if the plant, due to age or wear, cannot be brought to function without significant operational stoppages.",[],{},{"nodeType":24,"data":475,"content":476},{},[477],{"nodeType":28,"value":478,"marks":479,"data":480},"11. Intellectual property right and non-disclosure",[],{},{"nodeType":33,"data":482,"content":483},{},[484],{"nodeType":28,"value":485,"marks":486,"data":487},"11.1 All Mouritsen's intellectual property rights remain the property of Mouritsen. Drawings, models and technical documents which Mouritsen provides to the Customer belong to Mouritsen and may, without written consent, be used only in connection with the service delivered.",[],{},{"nodeType":33,"data":489,"content":490},{},[491],{"nodeType":28,"value":492,"marks":493,"data":494},"11.2 The Customer must not, without Mouritsen's written consent, give third parties access to technical or commercial information which by its nature is confidential or which is stated to be confidential. The parties otherwise treat each other's confidential information as confidential.",[],{},{"nodeType":24,"data":496,"content":497},{},[498],{"nodeType":28,"value":499,"marks":500,"data":501},"12. Data protection",[],{},{"nodeType":33,"data":503,"content":504},{},[505],{"nodeType":28,"value":506,"marks":507,"data":508},"12.1 Mouritsen processes personal data in accordance with applicable data protection legislation, including the GDPR. All data is treated confidentially and used solely in relation to the performance of the agreement concluded. Reference is otherwise made to the privacy policy at www.mouritsen.com\u002Fprivatlivspolitik.",[],{},{"nodeType":33,"data":510,"content":511},{},[512],{"nodeType":28,"value":513,"marks":514,"data":515},"12.2 The Customer is responsible for ensuring that the information disclosed to Mouritsen does not infringe the rights of third parties.",[],{},{"nodeType":24,"data":517,"content":518},{},[519],{"nodeType":28,"value":520,"marks":521,"data":522},"13. Force majeure",[],{},{"nodeType":33,"data":524,"content":525},{},[526],{"nodeType":28,"value":527,"marks":528,"data":529},"13.1 In the event of force majeure, Mouritsen is released from its obligations for as long as the force majeure situation persists.",[],{},{"nodeType":33,"data":531,"content":532},{},[533],{"nodeType":28,"value":534,"marks":535,"data":536},"13.2 Force majeure exists if Mouritsen or Mouritsen's subcontractors are prevented from fulfilling the agreement due to events such as war, civil war, riots, terrorist acts, epidemics and pandemics, public restrictions including sanctions, import or export bans, natural disasters, widespread or local labour conflicts, fire, power failure, cyber attacks or similar.",[],{},{"nodeType":24,"data":538,"content":539},{},[540],{"nodeType":28,"value":541,"marks":542,"data":543},"14. Choice of Law and Jurisdiction",[],{},{"nodeType":33,"data":545,"content":546},{},[547],{"nodeType":28,"value":548,"marks":549,"data":550},"14.1 Any agreement between Mouritsen and the Customer is governed by Danish law. The terms are available in Danish and English, and in the event of any discrepancy between the versions, the Danish version prevails.",[],{},{"nodeType":33,"data":552,"content":553},{},[554],{"nodeType":28,"value":555,"marks":556,"data":557},"14.2 Any disputes are brought before Mouritsen's jurisdiction.",[],{},"Servicebetingelser","white","text-center","left",1790848666435]